Anticipated Start Date: Immediately

Position Description:

We are seeking a hands-on Customer Support Manager who can provide technical support to our customers while building our customer support organization.

Responsibilities:

Take calls and email from customers
Work directly with customers to solve product problems
Hire Customer Support Engineers and run the support organization
Provide Marketing and R&D with customer feedback
Integrate new customer support software

Requirements:

Minimum 3 years customer support experience
3 years experience working in a UNIX environment
Experience with Perl and CGI
Experience with Web servers

Personal:

Comfortable with a fast-paced startup environment
Personable and a good problem solver
Team-oriented
Motivated to succeed
Must really enjoy customer support

Complete benefits package, including:

Competitive salary commensurate with experience
Stock options
Complete health plan